Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store. We are committed to ensuring that your privacy is protected and that your data is handled securely and transparently.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

1.1. When You Place an Order

To process and deliver your order, we collect the following information:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information
  • Order details (products purchased, quantities, transaction information)

 

We use this data to:

  • process and confirm your order
  • send your invoice
  • arrange delivery and tracking
  • communicate regarding your purchase
  • provide post-purchase support (returns, inquiries)

1.2. When You Create an Account

If you choose to register, we collect:

  • Name
  • Email address
  • Password (stored encrypted)

 

Your account allows you to:

  • view and edit personal details
  • track current orders
  • access full order history
  • manage newsletter preferences
  • save your favorite Arabian perfumes to Wishlist

 

We never have access to your password.

1.3. When You Subscribe to the Newsletter

When you sign up for updates, we collect:

  • Email address
  • Optional preferences (if provided)

 

We use this to send:

  • new arrivals of Arabian perfumes
  • exclusive promotions
  • personalized recommendations
  • updates about special collections

You may unsubscribe at any time.

2. Why We Process Your Data

We process your data only for the following legitimate purposes:

2.1. Fulfilling Purchase Obligations

  • confirming and shipping your order
  • updating you about delivery
  • supporting you with any issues

2.2. Customer Service

To respond to inquiries, requests, or complaints and continuously improve our support.

2.3. Marketing (With Your Consent)

  • newsletters
  • promotions
  • product updates
  • Arabian perfume recommendations tailored to your interests

 

Marketing is sent only if you have opted in.

3. Authenticity of Products

All perfumes offered on our website are 100% authentic Arabian fragrances.
We source exclusively from trusted perfume houses, certified suppliers, and official distributors.

We do not sell counterfeit, imitation, or diluted products.
Authenticity and transparency are core values of our brand.

4. How We Protect Your Data

We implement strict technical and organizational measures to protect your information from:

  • unauthorized access
  • misuse or disclosure
  • loss or alteration
  • security breaches

Your password and payment data are always encrypted and handled securely.

5. How Long We Store Your Information

We retain your data only for as long as necessary to:

  • fulfill your purchase
  • comply with legal or financial obligations
  • maintain your account
  • provide customer support

You may request data deletion at any time unless we are legally required to retain it.

6. Sharing Your Information

We do not sell or trade your personal data.
We only share information with trusted partners such as:

  • payment processors
  • delivery and courier services
  • IT or security service providers

Each partner receives only the data necessary to perform their service.

7. Your Rights

You have the right to:

  • access your personal data
  • correct or update your information
  • request deletion of your data
  • restrict or object to processing
  • withdraw newsletter consent
  • request data portability
  •  

To exercise your rights, please contact us at:
📧 [email protected]

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be posted on this page.